mySetu Systems
We are very flexible in our selection of service delivery methodologies. We use a combination of methodologies which are best suited to specific needs of the client. Based on our experience, Rapid Application Development (RAD) is the most effective methodology among all.
Key Phases involved are:
Our blueprinting service serves as the foundation for your implementation. The blueprint will document your requirements and serve as the project roadmap for the entire project lifecycle. This guiding document will be used to understand the key integration points between your business needs, processes, best practices, and our platform's functionality.
With over two decades of industry experience in various verticals, we are well placed to improve an existing process or design a new process based on the specific requirement, company size and criticality of operations. Our panel of functional consultants meticulously study client's business process and propose the most optimal solution.
Our services include conducting business process study, As is - To be Analysis, preparing business process requirement document (BPRD), carrying fit-gap analyis and identifying requirements for addition of any form, report, interface, workflow or enhancement.
Implementation is a very important component when selecting any technology solution. Without proper implementation, you run a risk of wasting valuable time and money in managing your system. We recognize this importance, and have a dedicated staff of technical experts who help guide customers through the process of implementing our solution. Our technical experts are well equipped to translate business requirements into technology solutions.
Key activities involved are:
We also provide cloud hosting services to ensure our solution works seamlessly. We procure and maintain the required infrastructure for the client. Our hosting partners are Microsoft Azure and Amazon Web Services.
We provide the end users of our solution easy-to-understand training and education to ensure the success of application deployment. Our training courses focus on users gaining a rapid grasp of the solution alongwith with functional knowledge. These courses are comprehensive, cost-effective, and delivered in a timely manner.
Our commitment to our customers does not stop at go live. Our objective is to ensure the continuing availability, performance, and effectiveness of our solution.
Over the years, we have built and improved the customer support services that provide our users with quick and easy access to our internal teams. Our support team has highly trained specialists in all of the system capabilities and functions. They provide help required to configure and provide guidance on integrations, business processes, security, and reporting.
Clients can generate support tickets through online ticketing system. Tickets are prioritized and addressed based on severity of each case established by our team. mySetu support team is available from Monday to Friday from 9:30 AM to 18:30 PM IST for quick answers to your queries except on company holidays. Users can send their quries through email, support portal or our dedicated support contact number.
The page has been successfully forwarded to the recipients.
mySetu has received your request, we will process it immediately and mySetuites will be in touch with you shortly.
"For us Setu has excelled at both product and service delivery. Functional understanding of Setu team is quite good which helps in quick turnaround time for implementing any new requirements. Service delivery is the biggest strength of them. Managing 50 sites (manufacturing units & offices) with satisfied users reflect effort they have put to ensure excellence in after sales support. Overall, lovely experience to work with such a professional team."